Shipping Information

Thank you for shopping with HELMIX. Below is our shipping policy, including processing times, delivery estimates, and important shipping information.

1. Order Processing Time

  • Orders are typically processed within [1–3 business days] (excluding weekends and holidays).

  • During high-demand periods (sales, holidays, product launches), processing may take slightly longer.

  • You will receive an order confirmation email after purchase and a shipping confirmation email with tracking once your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Please note: delivery times are estimates and may vary due to carrier delays, customs processing, weather, or other factors outside our control.

3. Tracking Your Order

Once your order ships, we’ll send a tracking number to the email address provided at checkout. Tracking may take 24–48 hours to update after shipment.

4. Shipping Destinations

We currently ship to: Worldwide

If your location is not available at checkout, please contact us at helmix.co4@gmail.com

5. Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs duties, taxes, or import fees, which are determined by your local customs authority. These fees are the responsibility of the customer unless stated otherwise on the checkout page.

Customs processing may also cause delays beyond our estimated delivery times.

6. Incorrect Address / Undeliverable Packages

Please double-check your shipping address before placing your order.

  • If a package is returned to us due to an incorrect or incomplete address, refusal of delivery, or failed delivery attempts, you may be responsible for additional shipping costs to resend it.

  • If you notice an address error, contact us as soon as possible at [Support Email]. We can’t guarantee changes once an order has been processed.

7. Lost, Stolen, or Delayed Packages

  • If your tracking shows “delivered” but you haven’t received your package, please check with neighbors or your local carrier first.

  • If your package appears lost in transit, contact us at helmix.co4@gmail.com and we’ll help you investigate with the carrier.

8. Damaged Packages

If your order arrives damaged, contact us within [48 hours] of delivery with:

  • Your order number

  • Photos of the item and packaging

We’ll review the case and arrange a replacement or refund when appropriate.

9. Partial Shipments

In some cases, items may ship separately (for example, if they are stored in different locations). If this happens, you will receive separate tracking details for each shipment.