Privacy Policy

Privacy Policy

Last updated: 3.1.2026

This Privacy Policy describes how HELMIX collects, uses, discloses, and protects your personal information when you visit or make a purchase or otherwise interact with us.

1. Information We Collect

We may collect the following types of information:

a) Information you provide to us

  • Contact details: name, email address, phone number, shipping/billing address

  • Order details: products purchased, order notes, delivery instructions

  • Payment information: payments are processed by third-party payment providers; we may receive limited payment details (such as last four digits, payment status) but we do not store full card numbers

  • Account information: username, password (encrypted), preferences (if you create an account)

  • Customer support: messages, emails, chat records, and any information you provide when contacting us

b) Information collected automatically

  • Device & usage data: IP address, browser type, device identifiers, pages viewed, time on pages, referring/exit pages

  • Cookies & similar technologies: used for site functionality, analytics, and marketing (see “Cookies” below)

c) Information from third parties

We may receive information from partners such as payment processors, shipping carriers, analytics providers, and advertising platforms (e.g., confirmation of successful payment or delivery status).

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping and returns

  • Communicate with you about your orders, account, or inquiries

  • Provide customer support

  • Improve and optimize our Site, products, and services

  • Detect, prevent, and investigate fraud or security issues

  • Send marketing emails/SMS (only where permitted and/or with your consent)

  • Comply with legal obligations and enforce our terms

3. Legal Bases for Processing (Where Applicable)

Depending on your location, we process personal data based on:

  • Performance of a contract (to fulfill your order)

  • Legitimate interests (to improve services, prevent fraud)

  • Consent (for certain marketing and cookies)

  • Legal obligation (tax, accounting, compliance)

4. Sharing Your Information

We may share your personal information with trusted third parties only as needed to operate our business, including:

  • Payment processors to process transactions

  • Shipping and logistics providers to deliver orders

  • E-commerce/hosting platforms that run our Site

  • Analytics providers to understand how the Site is used

  • Marketing and advertising partners for promotional campaigns (where permitted)

  • Legal and compliance when required by law or to protect rights/safety

We do not sell your personal information in the traditional sense. If your local law defines “sale” or “sharing” broadly (e.g., some advertising activities), you may have opt-out rights—see “Your Rights” below.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep the Site working (cart, checkout, login)

  • Remember preferences

  • Analyze traffic and performance

  • Support advertising and marketing (where applicable)

You can control cookies through your browser settings and, where available, our cookie banner/preferences tool. Disabling cookies may affect Site functionality.

6. Marketing Communications

You can opt out of marketing emails at any time by using the unsubscribe link in our emails. If we send SMS marketing (where applicable), you can opt out by replying STOP. Transactional messages (e.g., order confirmations) may still be sent.

7. Data Retention

We retain personal information only as long as necessary to:

  • Provide services and fulfill orders

  • Maintain business records (including tax and accounting)

  • Resolve disputes and enforce agreements

  • Meet legal requirements

8. Security

We take reasonable administrative, technical, and physical measures to protect your information. However, no online service can be guaranteed 100% secure.

9. International Transfers

If you access our Site from outside the country where our service providers operate, your information may be transferred and processed in other countries. Where required, we use appropriate safeguards for international transfers.

10. Your Rights and Choices

Depending on your location, you may have rights such as:

  • Access to the personal information we hold about you

  • Correction of inaccurate information

  • Deletion of your information (subject to legal exceptions)

  • Objection or restriction of certain processing

  • Data portability

  • Opt out of certain advertising/cookie-based tracking

  • Withdraw consent (where processing is based on consent)

To exercise any of these rights, contact us at [Contact Email].

California / US State Privacy Rights (If Applicable)

If you are a resident of certain U.S. states, you may have additional rights, including the right to opt out of certain “sharing” for targeted advertising. You can submit requests via [Contact Email].

11. Children’s Privacy

Our Site is not intended for children under 13 (or the age required by your local law), and we do not knowingly collect personal information from children.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact:

[Store Name]
Email: [Contact Email]
Address: [Optional Address]