Refound Policy

Order Cancellations

  • You can request to cancel your order 24h of placing it, as long as it has not been processed or shipped.

  • If your order has already shipped, you can still return it by following the returns process below.

To request a cancellation, contact us at helmix.co4@gmail.com with your order number.

2. Money-Back Guarantee

We offer a [30]-day Money-Back Guarantee. If you’re not satisfied with your purchase, you can request a return within [30] days of receiving your order.

3. Returns Eligibility

To be eligible for a return:

  • The return request must be made within [30] days of delivery

  • The item must be unused, in original condition, and in original packaging (including any accessories, manuals, and inserts)

  • Proof of purchase (order number or receipt) is required

If an item shows signs of use, damage, or missing parts not due to our error, we may be unable to offer a full refund.

4. Non-Returnable Items (If Applicable)

The following are not eligible for return:

  • Gift cards

  • Final sale/clearance items

  • Personalized/custom items

  • Items marked “non-returnable” on the product page

5. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you received the wrong item, please contact us within [48 hours] of delivery with:

  • Your order number

  • A brief description of the issue

  • Clear photos/video of the item and packaging

We’ll arrange a replacement or refund as quickly as possible.

6. How to Start a Return

To start a return, email us on helmix.co4@gmail.com with:

  • Order number

  • Item(s) you want to return

  • Reason for return (optional but helpful)

If approved, we’ll send return instructions and the return address.

7. Return Shipping Costs

  • Customer-paid returns: You are responsible for return shipping costs unless the item is defective/damaged or incorrect.

  • Store-paid returns: If the return is due to our mistake (wrong item, defective, damaged in transit), we will cover return shipping or provide a prepaid label.

We recommend using a tracked shipping method. We are not responsible for returns lost in transit.

8. Refunds

Once we receive and inspect your return, we’ll notify you of approval or rejection.

If approved:

  • Refunds are issued to the original payment method

  • Refund processing typically takes [3–10 business days] (depending on your bank/payment provider)

  • Original shipping fees are non-refundable 

9. Exchanges

We do not offer direct exchanges. If you’d like a different item, we recommend returning your original purchase (if eligible) and placing a new order.

10. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again

  • Contact your card provider (processing times vary)

  • Contact your bank

If you’ve done all of the above, email us at  helmix.co4@gmail.com 

11. Chargebacks

If you have an issue, please contact us first so we can help. Unresolved issues can usually be fixed faster through our support team than through a bank dispute.